Shipping & Delivery
Fast, Reliable Delivery Across Australia and New Zealand
We're on a mission to get your drinks from our historic Beechworth brewery to your door as quickly and safely as possible, whether that's down the road or across the ditch. Every order is packed with care in our Beechworth warehouse and sent using trusted delivery partners.
Shipping Costs
We like to keep things fair and transparent, no sneaky markups, ever.
Live Shipping Rates
At checkout, you'll see real-time shipping rates based on your delivery address and order size. What you see is exactly what we pay.
Orders Over $99.00
When you spend over $99, we'll chip in $20 towards shipping for every parcel in your order. Depending on where you live, that may cover the full cost or take a solid chunk off.
Our Shipping Partners
Australia
Australia Post
All glass and alcoholic items are shipped via their Parcel Post Wine + Signature service. This ensures your order is handled with care and delivered safely, requiring an adult signature on arrival.
If you're not home, your parcel will be taken to your nearest Post Office for collection. Please collect it within their specified timeframe — if it's returned to us, we can re-send it once return and re-delivery costs are covered.
Aramex
For selected deliveries across metro and regional areas, we also partner with Aramex.
*Please note: Aramex can't deliver to PO Boxes, Post Offices, or Parcel Lockers. In those cases, Australia Post will step in..
New Zealand
Australia Post International
All New Zealand orders are packed at our Beechworth brewery and shipped using Australia Post International, giving you a fully tracked delivery service straight to your door.
Dispatch & Delivery Timeframes
Australia
We do our best to get your order on its way within 5 business days (Monday–Friday, excluding public holidays).
Typical delivery times after dispatch:
- Metro areas: 2–5 business days
- Regional areas: 3–7 business days
- Remote areas: 5–10 business days
New Zealand
We aim to dispatch all orders within 1–4 business days (Monday–Friday, excluding public holidays).
Once your order has left our brewery, delivery to New Zealand typically takes 5–7 business days. Delivery timeframes may vary depending on your location, customs processing and peak shipping periods.
Customs & Duties (New Zealand Orders)
All New Zealand orders are shipped Delivered Duty Paid (DDP). That means any applicable duties, taxes and GST are taken care of before delivery, so there are no unexpected charges when your order arrives on your doorstep.
Address Accuracy
To help your delivery go smoothly, please make sure your address includes:
- Correct street number and name
- Suburb, state, and postcode
- Any unit or apartment details
- A contact phone number or email address
We can't take responsibility for delays or lost parcels caused by incorrect or incomplete addresses, so it's worth a quick double-check at checkout. If an order can't be delivered because the address provided was incorrect or incomplete, or the parcel isn't collected, any replacement product and re-delivery costs will be the responsibility of the customer.
Tracking Your Order
Once your order leaves our brewery, you'll receive an email with tracking details so you can follow its journey all the way to your door.
Need Help?
If something doesn’t look right, or you just need a little help, our friendly customer service team is only an email away. We love hearing from you and we’ll do our best to sort things out quickly.
Returns, Refunds & Replacements
Something Not Quite Right?
We want you to love everything you receive from Last St. If your order arrives damaged, incomplete, or not as expected, please let us know within 7 days of delivery where possible — this just helps us act fast and doesn't affect any rights you have beyond that timeframe. The more detail you can give us (order number, photos, batch details if available), the quicker we can sort it out.
What Happens Next
Once we’ve received your info, we’ll:
- Review your claim within 1-2 business days.
- Investigate with our logistics or production team if needed.
- Offer a replacement, refund, or credit - depending on what’s most appropriate.
If the issue is due to courier damage or a missing parcel, we’ll liaise directly with our shipping partner to resolve it.
Returns
Australia
If we need an item returned (for example, a high-value or alcohol order), we'll provide instructions and, where applicable, a prepaid return label.
If an order is returned to us because it wasn't collected or the delivery address was incomplete, we can resend it - you'll just need to cover the return and re-delivery costs.
New Zealand
Because your order's travelled all the way from Beechworth, we won't ask you to send stock back to us across the ditch — that's not really practical for anyone. If something's arrived damaged, faulty, or not what you ordered, just get in touch and we'll sort you out with a full refund or replacement, no return shipping required.
For change-of-mind or if an order can't be delivered because the address was incorrect or incomplete or the parcel wasn't collected, the cost of any replacement product and re-delivery will be the responsibility of the customer.
Change of Mind
Because we're dealing with food and drink, we can't offer refunds or exchanges if you simply change your mind. That's separate from anything faulty, damaged, or incorrect — see above, we've got you covered there.
And just to be clear, nothing here limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.
Refunds
Once approved, refunds go back to whatever you paid with — it might take a few days to land depending on your bank. We'll flag you as soon as it's done.
