Returns, Refunds & Replacements
Something Not Quite Right?
We want you to love everything you receive from Last St. If your order arrives damaged, incomplete, or not as expected, please let us know within 7 days of delivery where possible — this just helps us act fast and doesn't affect any rights you have beyond that timeframe. The more detail you can give us (order number, photos, batch details if available), the quicker we can sort it out.
What Happens Next
Once we’ve received your info, we’ll:
- Review your claim within 1-2 business days.
- Investigate with our logistics or production team if needed.
- Offer a replacement, refund, or credit - depending on what’s most appropriate.
If the issue is due to courier damage or a missing parcel, we’ll liaise directly with our shipping partner to resolve it.
Returns
Australia
If we need an item returned (for example, a high-value or alcohol order), we'll provide instructions and, where applicable, a prepaid return label.
If an order is returned to us because it wasn't collected or the delivery address was incomplete, we can resend it - you'll just need to cover the return and re-delivery costs.
New Zealand
Because your order's travelled all the way from Beechworth, we won't ask you to send stock back to us across the ditch — that's not really practical for anyone. If something's arrived damaged, faulty, or not what you ordered, just get in touch and we'll sort you out with a full refund or replacement, no return shipping required.
For change-of-mind or if an order can't be delivered because the address was incorrect or incomplete or the parcel wasn't collected, the cost of any replacement product and re-delivery will be the responsibility of the customer.
Change of Mind
Because we're dealing with food and drink, we can't offer refunds or exchanges if you simply change your mind. That's separate from anything faulty, damaged, or incorrect — see above, we've got you covered there.
And just to be clear, nothing here limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.
Refunds
Once approved, refunds go back to whatever you paid with — it might take a few days to land depending on your bank. We'll flag you as soon as it's done.
